1. Information We Collect

• Business Information: Name, address, GST details, DLT registration info.
• Contact Information: Email, phone numbers, sender IDs.
• Service Data: Uploaded contact lists, message content, call recordings (if applicable).
• Usage Data: Log data, delivery reports, campaign statistics, and traffic data.

2. How We Use Your Information

• Provide Bulk SMS and Voice Call services.
• Deliver messages and calls accurately and in compliance with regulations.
• Communicate service updates, billing details, and support-related matters.
• Improve our services and security.
• Comply with TRAI, DoT, and legal requirements.

3. Data Confidentiality

• All data shared by clients is treated as confidential.
• We do not sell, rent, or share client data with third parties for marketing purposes.
• Access to data is limited to authorized personnel only for the purpose of service delivery.

4. Third-Party Sharing

• Telecom operators and DLT platforms (as required for message delivery).
• Legal or regulatory authorities, if required by law.
• Technology service providers (for hosting, analytics, etc.) under strict confidentiality.

5. Data Security

• SSL encryption
• Secure servers and firewalls
• Access control and user authentication
• Regular audits and monitoring

No online service is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Data Retention

• Contact lists and campaign logs are retained as per compliance requirements (usually up to 90 days).
• Voice recordings (if applicable) are retained for a limited period based on client request or legal necessity.

7. Your Rights

• Access, correct, or delete your personal information.
• Request data export or cancellation of service.
• Withdraw consent at any time (subject to regulatory compliance).

8. Cookies and Tracking

Our website may use cookies to improve user experience, collect analytics, and ensure secure sessions. You can modify cookie settings in your browser at any time.

9. Changes to Privacy Policy

We reserve the right to update this policy from time to time. Any changes will be posted on our website with the revised effective date.